Refund Policy

Introduction

At Little Pepe Show, we strive to ensure your complete satisfaction with our products and services. We understand that sometimes a purchase may not meet your expectations or requirements. This Refund Policy outlines the conditions under which we offer refunds for purchases made through our website or related services.

By making a purchase from Little Pepe Show, you agree to the terms of this Refund Policy. Please read this policy carefully before completing your purchase.

Products and Services Covered

This Refund Policy applies to the following products and services:

• Digital products (e-books, educational materials, etc.)
• Physical merchandise (books, toys, apparel, etc.)
• Subscription services
• Event tickets and workshops

Different refund conditions may apply to different types of products and services as detailed below.

Refund Conditions for Digital Products

Due to the nature of digital products, we generally do not offer refunds on digital purchases once the download or access has been provided, except in the following circumstances:

• The digital product is defective or corrupted and cannot be accessed or used as described
• The product description was significantly misleading or inaccurate
• You were accidentally charged multiple times for the same product

If you believe you qualify for a refund based on the above conditions, please contact us within 7 days of purchase with your order details and a description of the issue.

Refund Conditions for Physical Merchandise

For physical merchandise, we offer refunds or exchanges under the following conditions:

• The item is returned in its original condition (unused, unworn, unwashed) with all tags and packaging intact
• The return is initiated within 30 days of receiving the item
• You provide proof of purchase (order number, receipt, etc.)

Refunds will be issued for the following reasons:

• Damaged or defective products (please include photos when reporting)
• Incorrect items received (different from what was ordered)
• Significant discrepancy between the product description and the actual product
• Size or fit issues (for apparel items only)
• Change of mind (subject to a 15% restocking fee)

The customer is responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item). In such cases, we will provide a prepaid return shipping label.

Refund Conditions for Subscription Services

For subscription services, the following refund conditions apply:

• Monthly subscriptions: You may cancel at any time, but refunds are not provided for partial months. Your subscription will remain active until the end of the current billing period.
• Annual subscriptions: Refunds may be provided on a prorated basis if cancelled within 14 days of the renewal date.
• New subscribers: We offer a 7-day money-back guarantee for first-time subscribers who are not satisfied with the service.

To cancel a subscription, please log into your account and follow the cancellation process, or contact our customer service team.

Refund Conditions for Event Tickets and Workshops

For event tickets and workshops, the following refund conditions apply:

• Full refunds are available if cancelled at least 14 days before the event date
• 50% refunds are available if cancelled between 7-13 days before the event date
• No refunds are available if cancelled less than 7 days before the event date
• In case of event cancellation by Little Pepe Show, a full refund will be provided

Instead of a refund, you may transfer your ticket to another person or exchange it for a different event (subject to availability) at no additional cost.

Refund Process and Timeline

To request a refund, please follow these steps:

1. Contact our customer service team at [email protected] with your order number, purchase date, and reason for the refund request
2. For physical items, await instructions on how to return the product (if required)
3. Once your return is received and inspected (for physical items), or your request is approved (for digital products), we will process your refund

Refund processing times:

• Digital products: 3-5 business days after approval
• Physical merchandise: 7-10 business days after receiving the returned item
• Subscription services: 3-5 business days after approval
• Event tickets: 5-7 business days after approval

Refunds will be issued to the original payment method used for the purchase. If that is not possible, an alternative refund method will be arranged.

Exceptions and Non-Refundable Items

The following items and situations are generally not eligible for refunds:

• Gift cards (except where required by law)
• Downloadable products that have been accessed or downloaded (except if defective)
• Custom or personalized items (unless damaged or defective)
• Items marked as "Final Sale," "Clearance," or "Non-Refundable" at the time of purchase
• Shipping and handling fees (except in cases of our error)
• Purchases made more than 30 days ago (for physical items)
• Products that show signs of use, damage, or alteration by the customer

We reserve the right to deny refunds that do not comply with this policy or that we suspect may be fraudulent.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receipt with:

• Your order number
• A description of the damage or defect
• Photos showing the issue

We will arrange for a replacement or refund at our discretion. In most cases, we will not require the return of damaged items, but we may request additional information or photos to process your claim.

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The date of the most recent revision will appear at the top of this page. It is your responsibility to review this Refund Policy periodically for changes.

Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:

Little Pepe Show
4149 Keeling Vista
West Kameronport, MS 09280-8115
Email: [email protected]
Phone: +1 (786) 417-1110

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.